About the Role
Service Strategy Development:
Develop a consistent service strategy for clients aligned with Safe Harbor's service model and client expectations.
Service Delivery Management:
Ensure timely and quality service delivery by collaborating with service teams and coordinating client engagements.
Stewardship Deliverables Creation:
Supervise the development of deliverables such as claim reviews, technological advancements, dashboards, and more.
Renewal Oversight:
Manage the evaluation of renewals and present client renewal proposals.
Contract Execution:
Support client interactions during contract execution and delivery phases.
Client Onboarding:
Design and implement onboarding strategies for new clients, ensuring consistency and effectiveness.
Client Engagement:
Lead client-facing meetings to maintain strong relationships and gather feedback.
Account Management Protocols:
Uphold or enhance internal account management protocols, including client handling guidelines, account receivables, contract organization, and more.
Team Leadership:
Mentor and oversee an Account Manager, providing guidance and supervision.
Data Management and Technology Solutions:
Handle data requests from clients and collaborate with the internal analytics and IT team to offer cutting-edge tech solutions.
Service and Program Implementation:
Support the rollout of new offerings and services for clients.
Reporting:
Communicate with the Executive Team about client-related challenges, achievements, and updates.
Sales Support:
Provide assistance to sales executives as necessary.
Additional Responsibilities:
Undertake any other duties as directed by the Executive Team.
Requirements
3-5 years of delivering and coordinating client services preferred
Prior management experience not required but preferred
Excellent Critical Thinking and Problem-solving skills required
Excellent Presentation Skills required
Microsoft Suite, especially Excel experience preferred.
Ability to create and maintain meaningful relationships with clients and team members.
Strong ability to manage multiple tasks effectively.
Ability to understand big picture goals and willingness to participate in growth strategy discussions with executive team.
Property and Commerical Claims experience or knowledge of property and commercial claims is a plus.
About the Company
Taking care of people lies at the core of our mission at Safe Harbor Adjusting. We begin by valuing and nurturing our team members. Embarking on a career with us translates to an embrace of our ethos of mutual respect and support. This commitment ensures you have the balance, resources, and time for what truly matters in your life. You will find a purpose in your daily tasks, making a genuine difference. With us, your mental, physical, financial, and professional well-being is safeguarded. A journey with Safe Harbor Adjusting is an investment in skill enhancement and career progression. Join an ambiance that thrives on inclusivity and values diversity.
A career at Safe Harbor Adjusting seamlessly blends dedication with purpose, creating waves of positive change for the individuals and businesses we assist. If your spirit resonates with positive change, challenging endeavors, and heartfelt care, we eagerly await you. Help us in making Safe Harbor Adjusting an outstanding workplace.